CANCELLATION & REFUND POLICY
Effective Date: November 12, 2026
MS Digitizing provides professional digital design services, including embroidery digitizing, vector art conversion, and other custom artwork services.
Because our services involve customized digital work created according to individual customer requirements, cancellation and refund eligibility depends on the type of service and the stage of order completion.
1. Embroidery Digitizing Services
Our embroidery digitizing services involve converting customer-provided artwork into machine-readable embroidery files.
Cancellation requests submitted before work begins may be eligible for a refund.
Once digitizing work has started, cancellation and refund eligibility will depend on the amount of work completed.
Completed embroidery digitizing files delivered according to the agreed specifications are generally non-refundable.
If the delivered file contains an error that does not match the original agreed instructions, we will make reasonable efforts to correct it.
Customers are responsible for providing accurate artwork, dimensions, colors, lettering, and other required instructions.
Results may vary depending on embroidery machines, fabrics, threads, and production settings.
2. Vector Art Services
Our vector art services include logo conversion, image tracing, artwork editing, and other custom vector design work.
Cancellation requests made before work begins may be eligible for a refund.
Once vector artwork creation has started, cancellation and refund eligibility will depend on the work completed.
Completed vector artwork delivered according to the agreed requirements is generally non-refundable.
If the delivered artwork contains an error compared to the original agreed specifications, we will make reasonable efforts to correct it.
Customers must provide clear reference images and accurate instructions.
Additional modifications outside the original order requirements may involve extra charges.
3. Design Revisions & Corrections
MS Digitizing aims to provide designs according to customer instructions and agreed specifications.
Minor corrections related to the original order requirements will generally be provided without additional charges.
Changes to the original design concept, dimensions, lettering, or artwork may be considered additional work.
Major modifications or additional revisions may involve extra charges.
Customers should review delivered files and report any issues as soon as possible.
4. Refund Eligibility
Refund requests will be reviewed individually based on the circumstances of each order.
A refund may be considered in situations such as:
An order is cancelled before work begins.
MS Digitizing is unable to complete the agreed service.
A technical or delivery issue cannot reasonably be resolved.
A significant issue exists where the delivered work does not match the agreed requirements and cannot reasonably be corrected.
Refunds are generally not available in the following situations:
The customer changes their mind after custom work has started.
Completed files have been delivered according to the agreed specifications.
Incorrect or incomplete instructions were provided by the customer.
The customer experiences compatibility problems with unsupported software or embroidery machines.
The customer requests changes outside the original agreed requirements.
Nothing in this policy limits any refund rights available under applicable consumer protection laws.
5. Refund Requests & Processing
To request a cancellation, refund, or correction, please contact our support team and provide:
Order or invoice number.
Email address used when placing the order.
Name of the service purchased.
Reason for the cancellation or refund request.
Relevant artwork, screenshots, or other supporting information, if applicable.
Each request will be reviewed based on the order details and work completion status.
Approved refunds will generally be processed through the original payment method. Actual processing time may depend on the payment provider or bank.
6. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests must be submitted before the work is completed whenever possible.
Once custom work has been completed and delivered, cancellation may no longer be available.
7. Contact Us
For questions regarding cancellations, refunds, revisions, or our services, please contact us:
Company: MS Digitizing
Website: https://www.msdigitizing.com
Email: orders@msdigitizing.com
We value our customers and always aim to resolve order-related issues fairly and professionally.
MS Digitizing – Professional Embroidery Digitizing & Vector Art Services.