PRIVACY POLICY
Effective Date: November 12, 2026
At MS Digitizing (MSDigitizing.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our services, submit artwork, or contact us.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Name, email address, phone number, and company details.
Billing and payment-related information.
Account and order information.
Artwork, logos, images, and files submitted for embroidery digitizing or vector art services.
Information provided through contact forms, quote requests, or service inquiries.
Website usage and technical information, such as IP address, browser type, device information, and pages visited.
2. How We Use Your Information
We may use your information for the following purposes:
To process orders and payments.
To provide embroidery digitizing and vector art services.
To deliver completed digital design files.
To communicate regarding orders, invoices, revisions, and service requests.
To respond to inquiries and provide customer support.
To improve our website, services, and customer experience.
To prevent fraud and maintain website security.
To send promotional emails and special offers where permitted by applicable law.
3. Customer Artwork & Files
We understand the importance of protecting our customers’ artwork and business designs.
Artwork, logos, images, embroidery files, and other materials submitted by customers are used only for providing the requested services and related customer support.
We do not sell customer-provided artwork or files to third parties for their marketing purposes.
Customer files may only be accessed by authorized team members or service providers who need them to complete the requested work.
We do not knowingly distribute customer designs without permission.
Customers are responsible for maintaining backup copies of their original artwork and delivered files.
4. Payments
Payments for our services may be processed through third-party payment providers.
MS Digitizing does not intentionally store complete payment card details processed directly by these payment providers.
Payment information is handled according to the applicable privacy and security policies of the payment service providers.
5. Cookies & Analytics
Our website may use cookies and similar technologies to:
Maintain website functionality.
Understand visitor behavior.
Analyze website traffic and performance.
Improve website navigation and user experience.
Remember certain website preferences.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
6. Sharing of Personal Information
We do not sell or rent your personal information to third parties for money.
However, we may share necessary information with trusted service providers, including:
Payment processing companies.
Website hosting providers.
Email and communication service providers.
Website analytics and security services.
Other service providers necessary to operate our business.
We may also disclose information when required by applicable law, legal proceedings, or government authorities.
7. Data Security & Retention
We take reasonable technical and organizational measures to protect personal information and customer files against unauthorized access, loss, misuse, or disclosure.
We retain personal information and customer files only for as long as reasonably necessary for business operations, order processing, customer support, accounting, legal compliance, and other legitimate purposes.
However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on applicable laws and your location, you may have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information, subject to legal retention requirements.
Withdraw consent where processing is based on consent.
Unsubscribe from promotional emails.
Ask questions about how your information is collected and used.
To make a privacy-related request, please contact us using the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites, tools, or services.
MS Digitizing is not responsible for the privacy policies, content, or security practices of external websites. We encourage visitors to review the privacy policies of those websites before providing personal information.
10. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children in violation of applicable privacy laws.
If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the matter.
11. Updates to This Privacy Policy
MS Digitizing reserves the right to update or modify this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
We encourage visitors and customers to review this page periodically to stay informed about our privacy practices.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Company: MS Digitizing
Website: https://www.msdigitizing.com
Email: orders@msdigitizing.com
We appreciate your trust in MS Digitizing and are committed to protecting your privacy and customer information.
MS Digitizing – Professional Embroidery Digitizing & Vector Art Services.