TERMS & CONDITIONS
Effective Date: November 12, 2026
Welcome to MSDigitizing.com. Please read these Terms & Conditions carefully before using our website or purchasing our services.
By accessing our website, submitting artwork, placing an order, or making a payment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
These Terms & Conditions govern the relationship between MS Digitizing (hereinafter referred to as “Company”, “We”, “Us”, or “Our”) and the customer (hereinafter referred to as “You” or “Customer”).
1. OUR SERVICES
MSDigitizing.com provides professional digital artwork services, including:
Embroidery Digitizing Services.
Vector Art and Logo Conversion Services.
Custom Embroidery Design Creation.
Image to Vector Conversion.
Custom Artwork Editing and Modifications.
Other related digital design services.
All services are provided digitally. Final designs are delivered electronically through email or another agreed delivery method.
2. WEBSITE CONTENT AND INTELLECTUAL PROPERTY
All content published on MSDigitizing.com, including text, images, graphics, logos, website designs, illustrations, videos, and other materials, is protected by applicable intellectual property and copyright laws.
Without prior written permission from MS Digitizing:
Website content may not be copied, reproduced, or distributed for commercial purposes.
Our website graphics, promotional materials, and original designs may not be resold or redistributed.
Our company name, logo, and branding may not be used without authorization.
Unauthorized use of our website content may result in appropriate legal action.
3. CUSTOMER RESPONSIBILITIES
Customers are responsible for providing accurate artwork, design instructions, dimensions, colors, and other specifications required to complete an order.
Customers must ensure that the artwork submitted for digitizing or vector conversion is clear and suitable for the requested service.
Customers must have the necessary rights or permissions to submit any logos, images, trademarks, or other artwork for processing.
Customers are responsible for checking the final design, including size, colors, lettering, placement, and other requested specifications.
Customers must inform us of any special requirements before the work begins.
MS Digitizing will not be responsible for errors resulting from incorrect, incomplete, or unclear instructions provided by the customer.
4. EMBROIDERY DIGITIZING SERVICES
Embroidery digitizing is the process of converting artwork into a machine-readable embroidery file.
Please understand the following:
Embroidery results may vary depending on fabric, thread, embroidery machine, stabilizer, and other production conditions.
We create embroidery files according to the artwork and instructions supplied by the customer.
Minor adjustments may sometimes be required depending on the fabric and embroidery machine.
We cannot guarantee identical results across all embroidery machines or production environments.
Customers are responsible for testing the embroidery file before starting large-scale production.
MS Digitizing is not responsible for machine-related problems, thread breakage, fabric damage, or production issues caused by incorrect machine settings, unsuitable materials, or improper embroidery handling.
5. VECTOR ART SERVICES
Vector artwork services include converting raster images, logos, and other artwork into scalable vector formats.
Customers should note:
The final vector artwork will be created according to the supplied reference image and instructions.
Complex or low-quality reference images may require additional time.
Exact font matching may not always be possible if the original font is unavailable.
Customers should review the final artwork before using it for printing, cutting, or other production purposes.
Any additional modifications outside the original order requirements may be subject to additional charges.
6. ORDER PLACEMENT AND ACCEPTANCE
An order is considered accepted when the customer confirms the requested service, agrees to the quoted price, and provides the necessary artwork and instructions.
By placing an order, the customer agrees that:
The order details and specifications are accurate.
The agreed pricing is acceptable.
The submitted artwork is authorized for processing.
The customer understands the service requirements and delivery conditions.
MS Digitizing reserves the right to decline or cancel an order if the submitted material is inappropriate, unlawful, or cannot reasonably be processed.
7. PAYMENT TERMS
Payment is required according to the agreed quotation or invoice.
All prices are quoted in the applicable currency specified in the quotation or invoice.
Payment must be completed according to the agreed payment terms.
Additional work or modifications outside the original order may involve additional charges.
Customers are responsible for any applicable bank, transaction, or currency conversion fees charged by their payment providers.
Final files may be withheld until the outstanding payment has been received.
For regular customers, special pricing, discounts, or payment arrangements may be offered at the Company’s discretion.
8. TURNAROUND TIME AND DELIVERY
MS Digitizing aims to provide fast and reliable service.
Our typical turnaround time is approximately 2–4 hours for most standard orders, depending on design complexity and current workload.
However:
Turnaround time may vary depending on design complexity and order volume.
Large or complicated designs may require additional time.
Delivery estimates are not guaranteed unless specifically agreed upon.
Delays caused by technical problems, power interruptions, internet disruptions, or other circumstances beyond our reasonable control will not be considered a breach of these Terms.
Completed files will normally be delivered electronically through email or another agreed delivery method.
9. REVISIONS AND DESIGN MODIFICATIONS
We aim to provide designs according to the customer’s instructions.
Minor corrections related to the original order specifications will generally be provided without additional charges.
Requests for changes to the original artwork, dimensions, lettering, or design concept may be treated as new work.
Major modifications or additional requirements may involve extra charges.
Customers should review delivered files and report any issues as soon as possible.
We reserve the right to charge for revisions that are outside the original agreed specifications.
10. CANCELLATION AND REFUND POLICY
Because embroidery digitizing and vector art are customized digital services, our refund policy differs from that of physical products.
Please carefully review the following conditions:
Orders may be cancelled before work begins, subject to confirmation from our team.
Once custom design work has started, cancellation and refunds may not be available.
Once completed digital files have been delivered, payments are generally non-refundable.
If we are unable to complete an order due to our own inability to provide the agreed service, an appropriate refund may be considered.
If a delivered file contains an error that does not match the original agreed specifications, we will make reasonable efforts to correct it.
Refund requests must be submitted to our customer support team with the relevant order or invoice details.
Nothing in this policy limits any refund or other rights that customers may have under applicable consumer protection laws.
11. CUSTOMER ARTWORK AND COPYRIGHT
Customers retain responsibility for the copyright, trademarks, and ownership rights associated with the artwork they submit.
By submitting artwork to MS Digitizing, customers confirm that they have the legal right or permission to use that artwork and authorize us to process it for the requested service.
MS Digitizing does not claim ownership of customer-provided artwork.
We will not knowingly use or distribute customer artwork for purposes unrelated to providing the requested service without appropriate permission.
Customers are responsible for any copyright or trademark claims arising from artwork submitted without proper authorization.
12. CONFIDENTIALITY AND CUSTOMER FILES
We respect our customers’ privacy and the confidentiality of their artwork.
Customer artwork and order files are used for processing the requested services.
We do not intentionally sell or distribute customer artwork to unrelated third parties.
Files may be accessed by authorized team members when necessary to complete orders.
Customers should maintain their own backup copies of all delivered files.
We take reasonable measures to protect customer information and digital files. However, we cannot guarantee absolute security of information transmitted over the internet.
13. PRICING AND SERVICE AVAILABILITY
MS Digitizing reserves the right to update its service prices, offers, and pricing policies from time to time.
Prices may vary depending on:
Design complexity.
Stitch count and design size.
Artwork quality.
Special production requirements.
Additional revisions or modifications.
The price agreed upon and confirmed for an individual order will generally apply to that order unless additional work is requested or otherwise agreed.
We reserve the right to modify, suspend, or discontinue any service without prior notice, subject to existing customer commitments and applicable laws.
14. LIMITATION OF LIABILITY
MS Digitizing will make reasonable efforts to provide accurate, professional, and reliable digital design services.
However, we will not be responsible for:
Losses resulting from incorrect customer instructions or supplied artwork.
Problems caused by incompatible embroidery machines or software.
Production errors resulting from improper machine settings or materials.
Business losses, lost profits, or indirect damages arising from the use of our services, to the extent permitted by applicable law.
Delays caused by circumstances beyond our reasonable control.
To the extent permitted by applicable law, our liability for a particular service will not exceed the amount paid for that specific service.
Nothing in these Terms excludes liability that cannot legally be excluded.
15. THIRD-PARTY SOFTWARE AND COMPATIBILITY
Our embroidery and vector files may be supplied in different formats depending on customer requirements.
Examples include DST, EMB, PES, EXP, JEF, AI, EPS, PDF, SVG, and other supported formats.
Customers are responsible for ensuring that their embroidery machines, software, or production equipment support the requested file format.
MS Digitizing is not responsible for compatibility issues caused by third-party software, machines, or equipment.
16. FORCE MAJEURE
MS Digitizing will not be held responsible for delays or failures in providing services caused by circumstances beyond our reasonable control.
These circumstances may include:
Natural disasters.
Fire, floods, or severe weather.
Power or internet interruptions.
Technical failures.
Government restrictions.
War, terrorism, or civil disturbances.
Other unexpected events beyond our reasonable control.
We will make reasonable efforts to resume services as soon as possible.
17. GOVERNING LAW AND JURISDICTION
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in the location of MS Digitizing’s registered office, subject to applicable laws.
Nothing in this section limits any mandatory legal rights available to customers.
18. CHANGES TO THESE TERMS & CONDITIONS
MS Digitizing reserves the right to update or modify these Terms & Conditions at any time.
Any changes will be published on this page with an updated effective date.
Customers are encouraged to review this page periodically to stay informed about our policies.
Continued use of our website or services after changes are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
19. CONTACT INFORMATION
If you have any questions regarding these Terms & Conditions, orders, payments, or our services, please contact us.
Website: https://www.msdigitizing.com
Email: orders@msdigitizing.com
Company: MS Digitizing
Thank you for choosing MS Digitizing. We appreciate your business and look forward to providing you with professional embroidery digitizing and vector art services.
MS Digitizing – Professional Embroidery Digitizing & Vector Art Services.